StudyFlow Support

Use this page for current contact details, purchase help, and the support routes linked from the app and App Store listing.

Support email and in-app feedback
Exam Season Pass, Plus, and cancelling
Restore purchases and Ask to Buy
iCloud sync and resetting your data

Last updated

27 October 2026

1. Contact support

Email support@summitninety.com for help with StudyFlow. Include your device model, iOS version, and the app version shown in Settings so the issue can be reproduced quickly. You can also use Send feedback in StudyFlow → Settings.

2. Compatibility

StudyFlow runs on iPhone and iPad with iOS 17 or later. No account is needed to use it.

3. Free planner, Exam Season Pass, and Plus

The planner is free: timetable, tasks and deadlines, Today and Week views, the study timer, and reminders. Auto-plan previews are free too. Saving and updating an auto-plan, replanning, at-risk warnings, insights, and the progress snapshot need the Exam Season Pass or Plus. The Exam Season Pass is a one-time purchase (UK price £11.99) that unlocks every Plus feature for three months from purchase. It never renews and is never charged again; StudyFlow reminds you three days before it ends. Plus is an auto-renewing subscription (UK £4.99 a month or £34.99 a year) with a 7-day free trial for new subscribers. Your localised price is shown before you buy.

4. Cancelling a subscription

Plus renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period. Manage or cancel it in iOS Settings → your name → Subscriptions. Cancelling keeps Plus until the end of the period you have paid for. The Exam Season Pass has nothing to cancel.

5. Restore purchases and Ask to Buy

Signed in with the same Apple Account on a new device? Open the StudyFlow Plus screen and tap Restore purchases; this works for both the pass and Plus. If Ask to Buy is turned on for your account, StudyFlow shows Waiting for approval after you tap buy, and unlocks automatically once a parent or guardian approves. Apple handles refunds at reportaproblem.apple.com.

6. iCloud sync

StudyFlow keeps your planner on your device and, if you are signed in to iCloud, in your own private iCloud account so it appears on your other devices. If changes are not syncing, check that you are signed in to the same Apple Account on each device and that iCloud is allowed for StudyFlow in iOS Settings → your name → iCloud, then open StudyFlow on both devices while online.

7. Reminders

If due-date reminders are not appearing, turn them on in StudyFlow → Settings and check that notifications are allowed for StudyFlow in iOS Settings → Notifications.

8. Your data

To remove planner data from a device, use StudyFlow → Settings → Data & sync → Reset planner data, then choose what to remove. Full reset returns StudyFlow to its first-use state on that device. StudyFlow has no third-party analytics or advertising; see the privacy policy for the anonymous usage counts it does keep.