ClearKeep Support
ClearKeep Support
Use this page for contact details, ClearKeep Plus and purchase help, household sharing and the support routes linked from the app and App Store listing.
- Support email and in-app contact
- ClearKeep Plus, cancelling and restore
- Household sharing through iCloud
- Notifications and your data
1. Contact support
Email support@summitninety.com for help with ClearKeep, or use Contact Support in ClearKeep → Settings → About. Include your iPhone model, iOS version, and the ClearKeep version so the issue can be reproduced quickly.
2. Compatibility
ClearKeep runs on iPhone with iOS 17 or later. There is no separate ClearKeep account to create.
3. ClearKeep Plus
ClearKeep is free to download. ClearKeep Plus is £2.99 a month or £14.99 a year (UK prices; your local price is shown in the app before you buy). Subscriptions renew automatically unless cancelled in your App Store subscription settings. Manage or cancel Plus from ClearKeep → Settings → ClearKeep Plus → Manage subscription, or in iOS Settings → your name → Subscriptions. Plus supports Apple Family Sharing for eligible family members.
4. Restore purchases
On a new iPhone signed in to the same Apple Account, open ClearKeep → Settings → ClearKeep Plus and tap Restore purchases. Apple handles refunds at reportaproblem.apple.com.
5. Household sharing
Inviting someone to your ClearKeep household is a ClearKeep Plus feature and uses iCloud. The person you invite opens the invitation link you sent them; they do not need to create a home first. Both of you need to be signed in to iCloud. Household sharing is separate from Apple Family Sharing.
6. Notifications
If cleaning reminders are not appearing, check that notifications are allowed for ClearKeep in iOS Settings → ClearKeep. Reminders are scheduled on your iPhone.
7. Your data
ClearKeep keeps your rooms, chores and history on your iPhone and, if you are signed in to iCloud, in your own iCloud account. Backup, restore and reset options are in ClearKeep's Settings. You can turn off anonymous usage counts in ClearKeep → Settings → Share anonymous usage counts. The privacy policy explains what is stored and where.
8. Legal links
Privacy policy: https://summitninety.com/clearkeep/privacy. ClearKeep is provided under Apple's standard Licensed Application End User License Agreement: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.